Job Description

You are responsible for providing comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

Key Responsibilities

• Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policies and procedures 
• Report any errors and discrepancies to the Centre Manager immediately
• Post all cash payments and credits in the cash journal in the agreed timescales 
• Deal with returning cash refunds to customers and keep accurate records
• Send all credit accounts credit notes to customers in agreed timescales 
• Update and maintain all cash journals with SAP
• Deal with and resolve any cash queries and notify Centre Manager of any issues to be escalated 
• Ensure that all outstanding cash debt is followed up and managed in line with procedure
• Complete Banking either for collection by designated cash collection provider or for submission in person 
• Submit Centre cost invoices to investor Accounts Dept. for processing and payment
• Process Petty Cash submission for investor Accounts Dept.
• Maintain a systematic filing system for the easy retrieval of documentation and information
• Produce regular weekly/monthly reports as required by the Centre (e.g. vehicle utilization, customer queries etc.)
• Manage stationary, office supplies, and opening/processing of post
• Monitor and control access to systems
• Act as the designated Delegate Training Coordinator (if appropriate)
• Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.)
• Where applicable, set up and maintain employee records and payroll
• Provide admin support to the warehouse team, e.g. credits / relocating stock
• Professionally respond to and deal with customer communication to ensure total customer satisfaction
• Develop and maintain good working relationships with all members of the team to provide excellent customer service
• Liaise effectively with customers, Head Office and other key stakeholders
• Administer the accurate upkeep of customer database records in line with the data protection act
• Work with all department to provide a consistent excellent customer service experience
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty)
• Support the business to achieve high levels of process efficiency and cost control
• Ensure the proper and accurate use of all systems
• Complete all required documentation accurately and promptly
• Ensure goods are delivered in a timely manner
• Ensure parts delivered match parts invoice
• Provide a high level of customer service

Company Benefits

• A competitive salary
• Vospers holiday accrual scheme - starts at 30 days (including bank holidays) per annum pro rata and increases with length of service
• A day off for your birthday
• Half-day paid leave on Christmas Eve
• Paid sick & compassionate leave
• Paid jury service
• Contributory pension scheme
• Employee Assistance Programme
• Vospers Exclusive motoring discounts
• Staff discounts scheme including discounted gym membership, shopping, eating out and much more
• Bike to work scheme
• Loyalty and long service awards
• Staff & Customer referral scheme

Required Knowledge, Skills, and Abilities

• Previous experience in a role with cash handling responsibilities
• Excellent planning and prioritization skills to effectively manage a high workload in a pressurized and often deadline-focused environment
• Strong organizational and time management skills and attention to detail
• You must be a team player with a flexible approach and a willingness to learn.
• GCSE Math/English or equivalent
• Excellent written / verbal communication skills
• Good Microsoft Office skills particularly in Excel and Outlook. CDK/Kerridge experience desirable but not essential
• Professional telephone manner
• Ability to build good working relationships with internal and external customers
• Honest disposition due to cash handling responsibilities