Job Description

We are looking for an enthusiastic Events Administrator with excellent communication, organizational and customer service skills to support our busy programme of online webinars, seminars, tailored support events and high profile conferences.
You will work closely with our Events and Projects Officer and liaise with our partners and associates to organize online events. You will be required to set up and manage the technical hosting of online platforms such as Zoom and Microsoft Teams, allowing our Associates to facilitate events with ease. You will act as the first point of contact for our delegates, ensuring that their details are accurately recorded in our events database and manage all communication with them so they receive accurate event information.
Experience in using video conferencing platforms or a willingness to learn in this area is essential. You will also be required to print, collate and courier materials to venues for face to face events should we return to this format in the future.
You will contribute to the quality assurance of our learning events by:

• Ensuring that events materials are accurately formatted, updated and stored accordingly.
• Hosting our online events using various different platforms working closely with the facilitators to ensure these events run effortlessly.
• Inputting evaluations and using the events database to collate statistics on attendance and delegate feedback.
• Producing delegate packs including: copying materials, collating packs and organizing couriers in line with our internal processes.
• Attending and setting up events and liaising with the venue to ensure it runs smoothly, should we return to face to face deliveries in the future.
• Creating, sending and tracking Agreements of Work (Contracts) and ensuring invoices are approved in a timely manner.

Required Knowledge, Skills, and Abilities

You will have worked in a similar role, be creative and have a solution-focused approach to managing competing demands. You will have excellent communication and interpersonal skills, and be able to build and maintain effective working relationships with colleagues, suppliers and delegates. Since we moved our training into a virtual format we have found that having the ability to multitask is a key element of this role.