Job Description

You can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. You are responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.

We are also implementing social distancing guidelines, which suggest two metres of space between individuals. We may need to limit workstation availability to ensure that a safe distance can be maintained between candidates. We will continue to:

• Make hand sanitizer available in the waiting area and prior to entering the testing room.
• Increase our cleaning and disinfecting regimens in between all testing appointments.
• Provide tissues to candidates upon arrival and permit candidates to wear a mask or disposable gloves if they choose.
• Remind candidates to wash their hands or utilize hand sanitizer upon arrival at the test centre.

Your Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams and you’ll have the opportunity to feedback to your Manager, suggesting ways we can improve to avoid any customer issues from happening again. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

Your Opportunity

• This is a permanent position.
• You will be required to work a minimum of 17 hours per month.
• The pay rate is £10.30 per hour, paid to you at the end of every month.

Required Knowledge, Skills, and Abilities

We are looking for a friendly and professional team-player with school qualifications in English and Math. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behavior such as whispering and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.