£26000 - £47000 Per year
Support Manager
Permanent,Full-time
Job Description
- Good knowledge and previous experience of working with Agresso Finance System and/or other off-the-shelf software applications in a support or implementation role
- Ability to work with Relational Databases such as SQL Server and/or Oracle
- Experience of web services development especially using REST APIs
- A track record of successfully delivering fit for purpose software solutions in a dynamic environment
- Experience of providing broad-based software technical support and development services within a complex service environment
- Experience of providing software technical support and development services
- High level of analytical skills: understanding a business issue and providing a system solution
Required Knowledge, Skills, and Abilities
- Ability to explain technical issues clearly to non-technical users and communicate effectively at all levels with both internal and external stakeholders
- A driven individual with a ‘can do’ attitude, who has customer focused service in mind
- Experience of delivering a high-quality customer focused software support service
- The ability to actively question and listen resulting in quick and efficient resolutions to problems
- High level of problem solving/analytical skills
- High degree of initiative and self-motivation
- Accepts responsibility and accountability for own work
- Promote culture of inclusivity and respect for all
Reference no: 93581