Job Description
• Assist with the support, administration and maintenance of the Windows server estate.
• Assist with the user account and mailbox provisioning following starters/leavers, account amendment requests, and mailbox administration.
• Assist with administration of Active Directory, Group Policy, Exchange and domain services.
• Assist with IT server services such as DNS, SQL Databases, IIS, RDS, and Anti-virus protection.
• Assist with the support and general maintenance of Institute Business systems, such as the finance, CRM, HR and payroll servers.
• Assist with security improvements to Windows server systems and domain services.
• Assist with service maintenance, including:
• Monitoring of performance, events, and logs to report on any significant events and maintain service stability.
• Server backup monitoring, verification and restore testing in accordance with BCP/DR procedures
• Proactively remediating Windows server vulnerabilities from vulnerability scan reports or CSIRT/vendor announcements.
• 2nd and 3rd line support for Helpdesk incident requests and perform initial troubleshooting for servers and their applications.
• Ensure that all systems and procedures are documented to a high standard and meet audit requirements.
Required Knowledge, Skills, and Abilities
• 5 GCSEs grades C or above (or equivalent) in Maths, English and Science
• Recent experience supporting and administering Windows servers in a corporate environment
• Recent experience of core IT services, including: AD, DNS, Group Policy, Print services, Certificate authorities
• Recent experience administering Windows domain controllers and directory services
• Proven experience monitoring, troubleshooting and resolving support issues with Windows servers
• Recent experience working with virtualisation technologies, particularly VMWare
• Recent experience of Microsoft Exchange service administration, mailbox
• creation and configuration
• Experience supporting Office 365 accounts and services
• Good working knowledge of Microsoft SQL Server
• Good understanding and consideration of IT security
• Good working knowledge of Microsoft IIS servers
• Familiarity of centrally managed Antivirus solutions
Reference no: 93587