In this important position, you will be required to:
Welcome, greet and check-in customers/test-taking candidates.
Comply with all exam testing security and procedures and follow company policies using careful judgment.
Verify customer/candidate personal identification documents and explain the exam testing process/rules.
Proctor / invigilate candidates while they are completing their exam/test.
Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
Required Knowledge, Skills, and Abilities
A high school diploma or equivalent is required
Customer service experience is preferred
Experience proctoring or invigilating exams is highly preferred
Must be flexible in work hours and days
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
Must be able to sit for long periods of time and also escort candidates to and from the testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.