Job Description
Scheduling service appointments
Liaising with customers regarding appointments and rescheduling where necessary
Organising the engineer's diaries
Scheduling corrective calls and extra works
Organising the on-call rota
Producing monthly KPI reports
Answering incoming telephone calls
Monitoring the company's generic inbox
Assisting with general admin duties
Acting as first point of contact for the Service Manager and provide secretarial support when requested
Providing excellent customer service
Required Knowledge, Skills, and Abilities
Good customer service experience/background
Proven organisation and planning skills
Solid administrative skills
Excellent interpersonal and communication skills
Efficiency, accuracy and attention to detail
Self-motivated and willing to take initiative
Aptitude to work without direct supervision
The ability to work independently yet also in a team
Excellent IT skills including Excel, Word, and Outlook
Confident when dealing with senior staff and external clients etc
Ability to manage and prioritise workloads and daily tasks
Reference no: 93600