Extensive client liaison - Interaction with clients including telephone discussions/meetings and greeting at appointments.
Answering and directing telephone and email enquiries, first point of contact for clients
Taking new enquiries using the new enquiries form - alongside Paralegals / Trainees
Creating, updating and amending internal reports for business development, current matters, new enquiries, work in progress etc.
Financial management - checking monies are on account and chasing these, updating the team on a weekly basis of any matters that have exceeded estimates, checking monies go out to the client, sorting old client account balances.
Dealing the administrative aspects of the matter once opened by the Office Administrator: compliance, file organisation and record keeping, billing, key dates, write offs, credit control matters - hand over to office Administrator for file closing.
Allocating scanned post and notifying fee earner of all incoming communications.
Management of outgoing paper-based post to the Office Administrator.
Management of electronic documents sent from and to external parties, ensuring documents are downloaded, organised in accordance with Department protocols and saved correctly
Liaising with the Office Administrators on archiving requirements or the releasing of documents.
Keeping fee earners up to date on the progress of a task(s), communicating always to manage expectations and meet all deadlines.
Managing nationwide and international travel.
Extensive diary and inbox management.
Liaising with Senior Management and fee earners to maintain communication levels internally and externally.
Carry out monthly Lexcel reviews for Fee earners using their Matters Listing.
Assist when needed to cover basic duties - stationery, reception cover, banking.
Produce documents to a high standard.
Work with the typists and office administrators to ensure all aspects of the file and communications are managed effectively.
Undertake Department Specific duties where applicable.
Support, if required, the wider functions and departments of the Firm
Ensuring you have a good understanding of the Solicitors Accounts Rules and all other compliance requirements of a regulated practice.
Required Knowledge, Skills, and Abilities
Minimum of 6- 12 months of legal experience
You can expect full support and ongoing training from the outset with genuine prospects for career progression.
Well organised with good IT and Administration skills
Excellent knowledge of Microsoft Office
Have an excellent telephone manner
Excellent communication skills
Team player
Take ownership of your workload
Ability to work under pressure to set deadlines
Willingness to work well as part of a busy, friendly team
A commitment to providing excellent customer service