Job Description

The main purpose of a Receptionist is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction.

Key Responsibilities & Accountability

• Booking in vehicles
• Producing job cards
• Arrange an efficient collection/delivery of customer’s vehicles and courtesy cars including arranging insurance cover where required.
• Collect all money due prior to the release of the vehicle and ensure it is banked promptly.
• Liaise with the Parts Department to ensure availability of parts.
• Dealing with customers and ensuring customer satisfaction.
• Receive and inspect customers vehicles for repairs and to take all relevant information appertaining to repair.
• Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
• Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
• Ensure that completion deadlines are met or if necessary extend collection deadlines.
• Keep customers informed of progress of their vehicle and of any additional work that is likely to occur, obtaining authority to proceed and liaise with insurance companies when needed. If required, invite the customer to talk directly with estimator / Management, therefore promoting first time fix.
• Present the vehicles to the customer with full explanations of work carried out and any future work that may be required, ensuring the customer is completely satisfied.
• Deal efficiently and courteously with all customer complaints, logging them and passing relevant information to the manager to ensure a correct and prompt conclusion.
• To ensure customers are made aware of vehicle defects and that they sign a declaration prior to taking a vehicle away without repair.
• Load the workshop evenly throughout the week.
• Ensure correct documentation is completed when courtesy cars are loaned to customers.
• Update systems as per contracts.
• Scan relevant administration onto systems.
• Reconcile the cash till daily.
• Accurately maintain and update customer files.

Hours of Work

• 40 Hours a week
• Mon – Friday
• Every Second Saturday (Wednesdays off on the week that Saturday is worked)

Company Benefits

• A competitive salary
• Holiday accrual scheme - starts at 30 days (including bank holidays) per annum pro rata and increases with length of service
• A day off for your birthday
• Paid sick & compassionate leave
• Paid jury service
• Contributory pension scheme
• Employee Assistance Programme
• Staff discounts scheme including discounted gym membership, shopping, eating out and much more
• Bike to work scheme
• Loyalty and long service awards
• Staff & Customer referral scheme

Required Knowledge, Skills, and Abilities

In order to be successful for this position, you will need to be highly ambitious, personable and confident.

• A standards and quality driven management style
• An eye for detail
• To be motivated by a passion for quality and great service delivery
• Interpersonal, administrative, and organizational skills
• To be computer literate
• Hold a valid UK Driving License