Job Description

• Deliver a customer experience that generates positive customer compliments
• Follow the standard telephone call script ensuring that all telephone calls are handled consistently and correctly over the phone
• Ensure all customers are greeted and served with a friendly and professional approach
• Ensure that the membership enquiry process is followed correctly every time and that you can recognize opportunity of sales through enquiry
• Upselling / Cross selling further activities or products like
• Memberships, accessories, personal training or swimming lessons

You will work on a two-week rota - one week will be 32 hours, the second week will be 21.5 hours (see below)

• Week 1 - Monday 1pm - 9pm, Friday 2.30pm - 10.30pm, Saturday 9am - 5pm, Sunday 8am - 4pm (32 hours)
• Week 2 - Thursday 4pm - 9pm, Saturday 11am - 7pm, Sunday 12pm -10pm (21.5 hours)

Required Knowledge, Skills, and Abilities

• Excellent customer service experience
• A good telephone manner
• A passion for helping people
• Experience in a Front of House or reception-type role