Job Description

The purpose of this post is to provide comprehensive administrative support to our busy acute neurology ward, including maintaining an acute waiting list, arranging and coordinating patient admissions and discharges, booking outpatient follow up appointments for ward discharge patients, answering phones.The administrator will be expected to work with minimum supervision. The role is challenging, encompassing many elements and requires excellent organizational and communication skills.

• Maintaining the waiting list for patients requiring urgent, semi urgent or planned admissions to the ward. Organizing patient admissions and discharges including transfers to and from other hospitals.
• Liaising with Medical and Nursing staff and other departments to ensure patients investigations are carried out promptly.
• Fulfilling general administrative duties including updating files containing sensitive/ personal and confidential information relating to patients on the ward.
• Organizing case conferences, professional meetings and ad hoc meetings as required, ensuring all parties concerned are notified of the time/date/venue etc.
• Dealing with enquiries from service users/ relatives and visitors at time of stress and uncertainty which may be of a distressing, emotional or sensitive nature.
• Organizing outpatient appointments for patients requiring follow ups post discharge.

Required Knowledge, Skills, and Abilities

• Good general education including numeracy and literacy skills
• Computer literate
• IT related qualification or equivalent
• NVQ 2 business administration
• Excellent communication skills, both verbally and non-verbally when dealing with patients/relatives and other internal and external agencies especially when providing or receiving complex or sensitive information.
• Ability to demonstrate the use of information systems, e.g. word processing packages, spreadsheets, databases, patient administration system, email etc.
• Minimum 12 months previous administrative experience within the NHS setting.
• Working knowledge of Trusts current information systems