Job Description

You will have excellent administration & communication skills as well as previous experience working within a healthcare setting; You will use those skills provide accurate, efficient and effective administration support to the clinical team.

You will become part of a dynamic, interventional team which helps prevent unnecessary acute hospital attendances and subsequent non-elective admissions by keeping patients well in their own homes. In addition, the team also help prevent premature admissions in to long-term care facilities. You will be responsible for the accurate record keeping of patient admissions and discharges reporting to the management team.

The role includes the support of staff and patients in the community receiving calls and reviewing the scheduled visits on Malinko ensuring staff and patient safety.

With your other administrator colleagues, you will provide a service to support the team on a rostered basis covering the service 7 days a week during the hours of 08:00 to 22:00.

Required Knowledge, Skills, and Abilities

• Business Administration, RSA 2/NVQ 3 or equivalent in administration, office management or can demonstrate relevant experience
• Excellent verbal and written communication skills
• Excellent keyboard skills
• Ability to deal with sensitive issues.
• Ability to problem solve, plan and priorities workload
• Ability to work in a high pressure environment
• Understands the importance of confidentiality
• Previous experience of working within a customer care environment
• Knowledge of a range of patient information systems
• IT literate Excellent time management skills
• Adaptable to change and service development
• Knowledge of Microsoft Office software
• Knowledge of PAS
• Familiar with use of office equipment such as photocopy/fax, etc.