£ 23000 Per year Inc. benefits
Receptionist
Permanent,Full-time
Job Description
- To manage time efficiently and effectively to provide assistance at Reception at three different offices in and around the Cambridge area.
- To ensure that clients and visitors are welcomed and received in a friendly and responsive manner and that they receive a positive first impression.
- To handle complaints with courtesy and refer more serious issues. To ensure timely feedback to customers as appropriate.
- To understand the month-end batching and charge sheets.
- To have a good understanding of professional social media management, and be willing to promote the company via social media.
- To ensure that all calls are answered and announced efficiently and courteously in line with company policy and procedures.
- To ensure that incoming and out-going post, parcels and faxes are sorted/franked, that clients are alerted accordingly, and that the post sheet is filled in for recharging.
- To ensure that all services provided are appropriately logged and charged using the company system.
- To report any maintenance issues to the Manager in charge.
- To set up/amend/delete access cards/fobs as required.
- To ensure all keys are kept safe, doors are locked and alarm systems set when necessary.
- To assist with booking, administering and invoicing meeting rooms.
- To ensure that housekeeping is of the highest standard. Specifically, that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.
- To ensure that meeting rooms are always set up in accordance with company standards.
- To always maintain a professional relationship with clients and ensure confidentiality and security of both the client's and company business/information.
- To be aware that you will be required to travel to all three Cambridge locations.
- Punctuality: You should be at your post and ready to answer calls at your start time. If meetings have been booked, you may need to be present earlier or later than your usual working hours.
- Appearance: smart and professional.
Required Knowledge, Skills, and Abilities
- Experience of working as a Receptionist
- Experience of billing and charge out processes would be an advantage
- Sales & marketing experience in a business-to-business context
- Experience of dealing with bookings and cancellations
- Administration experience
- Organised and efficient in time management
- Assertive
- Flexible and adaptable
- Good selling skills
- Ability to work on your own initiative
- Work well under pressure
- Excellent customer service skills
- Full clean driving licence and own car is a must due to the nature of the role.
Reference no: 93686