To Lead on the business requirements gathering, communication with technology teams and prioritisation for the following systems pertinent to Academic: A2R, Mantle, Salesforce, and Rightslink for Scientific Communications.
To provide Academic stakeholder representation on working group for other systems and governance groups across the Organisation.
Provide mentoring to other colleagues in the Business Analysis and Systems team in respect to the Academic systems in which they will represent/lead the Academic needs.
Work closely with technology colleagues to ensure requirements are clearly documented and understood and make recommendations for solutions in systems as appropriate.
Manage a team of system support staff in ensuring the key systems are maintained and that tickets raised for development are monitored and progressed in an appropriate and prioritised way.
Work with Key stakeholders to develop roadmaps for the systems in remit and ensure that these are made available to senior managers in an appropriate way.
Manage and contribute to the effectiveness of third-party relationships for technology suppliers and participate in contract negotiations where needed.
Deputise for the Head of Academic Business Analysis and Systems where needed on large scale projects and strategic operational improvement groups.
Required Knowledge, Skills, and Abilities
Able to demonstrate your experience in managing the business needs from a sales and distribution systems and your ability to plan for and build a strong reliable team.
A strong background in how technology processes work including agile development methodologies. Although this is not a technical role experience of being able to translate business requirements into a technical environment will be essential.
A 'people’ person - able to discuss systems problems with users who don’t have the vocabulary to diagnose a problem and also translate that problem for technical teams to resolve.
Organised, with a clear vision on how to document and develop processes for handling business requirements and development roadmaps and will have the capability to make fast prioritisation decisions.
The ability to demonstrate your past ability to make decisions when senior managers are not available and show your past responsibility for managing technical incidents is an appropriate way.
You will be able to show your capability to communicate with stakeholders from across the department in a variety of roles. It will be expected that you will represent the Business Analysis and Systems team in key senior meetings.