Job Description

As IT Technician/Support Officer, you will be responsible for all first-line and selected second-line user support for all hardware and software issues, reporting to the Senior IT Manager and working within a small team to deliver professional and friendly support.

You will have a robust level of IT knowledge, excellent team-working and relationship-building skills and an outstanding ability to work and communicate effectively with colleagues across international teams. You will share CAMFED’s core values and ethos of transparency and accountability, and will bring high levels of energy, proactivity and commitment to the role. We are looking for a candidate who is as enthusiastic about technology as we are, and who is adaptable at working across multiple platforms to maintain systems and support users across the organisation.

Required Knowledge, Skills, and Abilities

Essential attributes:

• A proven track record in working in an IT support desk environment managing cases, problem solving and proactively supporting users.
• Working knowledge of Windows Server Active Directory.
• Good understanding of Windows 10 and supporting PCs and troubleshooting hardware issues.
• Understanding of network infrastructure, including Local Area Networking, Wi-Fi, Switching.
• Personable, approachable and well organised.
• Eligibility to work in the UK essential

Desirable attributes:

• Windows Server Administration.
• Cloud services such as Google Workspace and Office 365.
• Familiarity in working with Salesforce.
• Understanding of iOS and Mac support.