Job Description

You will be part of a team of administrators providing admin cover to our service users, clinicians and other health professionals.
The successful post holder will be responsible for processing referrals in a timely manner, ensuring all personal information is recorded accurately and confidentially and other data quality/target procedures. Answer incoming calls to the service, arrange appointments, and complete general correspondence letters/reports.
The post holder will provide an administrative function to the clinical team, be responsible for taking minutes on a Rota basis for team meetings/safeguarding and professionals meetings, answer a high volume of calls on a daily basis as well as complete other administrative tasks such as scanning/copying.

• Provide admin support to the clinical team in relation to care plans and clinical correspondence.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers
• Producing minutes from daily zoning meetings, MDT or any other team meeting as required
• Maintaining filing systems that are appropriate to the needs of the service.
• Maintain client records for data inputting onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto Paris computerized system accurately and timely.
• Scan on all appropriate documentation to update patient records.
• Recording messages accurately in the daily diary for all team members
• Typing of correspondence, reports etc., amending the format and grammar as necessary within the computerized system
• Develop an understanding of the patient record system and have responsibility for maintaining data quality.
• Maintain the Manchester City Council system Liquid Logic to ensure statutory performance measures are maintained and records are kept up to date.
• Support the clinicians and senior administrators with ensuring Data Quality targets are maintained
• To enter good quality data into the system to support quality improvement and performance at a local team level.
• Identifying and reporting any in-house problems to Estates or other services as the need arises
• Comply with office protocols and organizational policies & procedures

Required Knowledge, Skills, and Abilities