Job Description

We are looking for people who can provide a warm welcome, with genuine empathy and clear communication to all our guests at the start, during and at the end their stay, leaving a lasting impression that makes people want to return. You will assist with the smooth running of the reception desk and support with administration and reservations as needed. You will want to make good links with the other departments to create a seamless journey for our guests as well as encouraging guest feedback to support our continuous improvements.

In general, you will be naturally positive with a ‘can do’ and solutions focused attitude. Alongside this will be your willingness to embrace change, be open, honest and collaborative.

In return we will offer:

• annual leave rising with time served (up to 33 days pro rata)
• Free use of leisure facilities for you and a plus one
• Exclusive team member discounts
• Free meals on duty
• Learning and development opportunities

This role would ideally be working 24 hours per week. Shifts will be 8 hours over 3 days or 6 hours over 4 days. This will be discussed with candidates at interview. Overtime may be available from time to cover sickness, holidays and busy periods.

Schedule:

• 8 hour shift
• Overtime

Required Knowledge, Skills, and Abilities

As a member of the reception team, you will have a warm and welcoming personality, be calm under pressure and have flair for delivering exceptional service and clear communications. There is a huge amount of opportunity and progression available and so we want to hear from people who are proactive and ready to take on a fresh challenge.

• Appropriate experience within a similar or transferable role
• Highly computer literate
• Strong team ethic
• Exception written and verbal English
• Working knowledge of PMS systems
• Experience of 4- or 5-star market
• Experience with working in a high-volume environment