Job Description

Providing our customers with an exceptional service, our home delivery pickers accurately pick products in store to the highest of standards. They quickly prepare online customer orders for delivery and dispatch.

They're also responsible for:

• Providing excellent service for customers by ensuring products select meet all the required criteria i.e. substitutes, date codes, product quality
• Ensuring our products are pack correctly so the product reaches the customer in the best condition
• Ensuring store based customer service standards are maintained
• Communicating effectively with store colleagues to ensure product availability for all customers
• Work with other colleagues and managers to deliver the company's plan
• Follow written and verbal instructions
• Follow all cash and product handling policy and procedures
• Comply with all policies and procedures in relation to restricted products
• Ensure all policies, procedures and legal obligations are followed as specified by the company

In return for your hard work, we offer very competitive pay rates, 6 weeks holiday (including bank holidays) and many benefits including a discount card for you and 2 more for friends or family members giving you 15% off your shopping.

Required Knowledge, Skills, and Abilities

As well as being able to work at pace, our Home Delivery Customer Assistants also need:

• To be able to care about customers and is always helpful
• To be a good team player
• To be able to offer support to colleagues
• Have enthusiasm and commitment to delivering the plan
• Is able to work using own initiative