Job Description

You’ll take calls from all kinds of people with all kinds of questions. That’s right, flashing broadband boxes and faulty SIMs are no match for you. With plenty of guidance from our clever diagnostic tool and all the ongoing training you need, you’ll have everything at your fingertips to focus on what you do best: building beautiful relationships with our customers. And that’s really the best bit. You don’t need experience or vast tech knowledge to do well in our team; your interest, enthusiasm and passion are more than enough.

You’ll definitely

• Need real strength of character and will have a talent for making customers feel special
• Be able to listen and stay focused on customer needs
• Love talking to people and have a knack for understanding their needs – even if the matter is not always clear
• Give your best advice and guidance in a way the customer can easily understand
• Be excited by the latest tech and gadgets
• Enjoy being part of a team but still have the drive to work on your own initiative

What’s in it for you?

• Competitive salary
• Generous bonus – average bonus of £900.00 per year (pro-rata), but exceptional performers can expect to earn up to £2,400.00 (pro-rata)
• 25 days’ holiday (pro-rata) – with the opportunity to buy up to 30 days
• 50% discount on your personal mobile phone package
• 30% Friends and Family discount from day one (conditions apply)
• Discounted TV and broadband packages
• On-site concierge service
• Healthcare cash plan (worth £126.00)
• Pension (up to 9% employer contributions – conditions apply)

Required Knowledge, Skills, and Abilities