Job Description

Hours of work: 37.5 hours per week over 5 days Monday to Sunday, working between 7am and 8pm Monday to Friday, 8am - 4pm Saturday and 9am - 4pm Sunday
Responsibilities:

• To provide the first point of contact for customers, received by telephone or email within agreed handling times
• Deliver excellent customer service and offer solutions and advice on products and services.
• Navigate multiple systems whilst supporting customers over the telephone and through multiple contact channels
• Be used to dealing with difficult situations
• Be able to problem solve whilst providing an outstanding service at all times
• Full training will be provided, with ongoing support

Required Knowledge, Skills, and Abilities

• Previous complaint handling experience
• Flexibility around working hours is essential
• Must be computer literate
• Possess excellent communication
• Be resilient and empathetic
• Must have a strong work ethic, flexible and happy to work hard on their own initiative
• Possess good people skills that are helpful and friendly
• You must be able to provide various proof for identity checks