Job Description

You will be working a shift pattern covering 7 days a week (hours between 0700hrs - 0100hrs). This position will require flexibility but is an excellent opportunity to gain experience.
Responsibilities:

• Handling inbound telephone calls, providing information, guidance and advice to a range of queries from members of the public
• Accurately recording details of conversations
• Making fast decisions under pressure using the National Decision Model (NDM) to assess Threat, Harm, Risk, Investigation, Vulnerability and Engagement (THRIVE)
• Dealing appropriately with callers who may be distressed, emotional, vulnerable, drunk, suicidal or in crisis and decide on the right course of action

What we can offer you:

• The ability to apply for a 'Blue Light' discount card
• Access to highly discounted gym facilities
• Numerous benefits available through company (including free eye sight tests, discounted vouchers and well-being Centre)

Required Knowledge, Skills, and Abilities

• Excellent keyboard skills (able to capture critical information and record it accurately)
• Excellent oral, listening and communication skills
• Previous call Centre, customer service or control room experience highly advantageous
• Emotional resilience when handling disturbing or difficult evidence, circumstances etc.