Job Description

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organized approach & a willingness to help - a friendly and professional approach is essential.

You’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to customer enquiries
• Ensuring customer details are captured accurately when booking appointments

We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

Required Knowledge, Skills, and Abilities