£25000 - £32000 Per year
Support Worker
Permanent,Full-time
Job Description
- Communicates the Company culture of quality and excellence
- Provides account administrative support to the fleet sales team
- Raise vehicles quotations for new and used Company & Smart products
- Respond to stock enquiries, providing knowledge on availability of stock and lead times for factory orders
- Complete all necessary documentation including finance proposals / documentation in respect of sold orders, ensuring delivery dates are met and highlighting any problems.
- Act as point of contact for customers & key business partners
- Maintain vehicles records using Kerridge and internal BQ Dashboard
- Ensure finance activation before taxation of vehicles
- Complete taxation online for new vehicles and prepare necessary documentation for used taxations
- Liaise with Service Team Leader to ensure PDI is carried out in good time
- Complete / update Delivery Instruction (DI) - delivery requests to logistics
- Monitor the receipt of vehicle deliveries to ensure that they are in line with orders made
- Provide ongoing analyses of all current deals and analyse at each month end to make sure they are all in line.
- Debt management – MBFS & Funded deals – pay-out within guidelines set
- Respond to customer queries / complaints, escalating to Line Manager / Customer Care where necessary
- Prepare general correspondence and reports
- Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered too
- Communicates clearly, regularly and promptly with internal colleagues across all business areas
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively
- Handle all internal and external customers and suppliers with courtesy and ensure the Company Experience is delivered to all contacts at all times
- Ensures all capital outlay is approved by their line manager or a director
Required Knowledge, Skills, and Abilities
- Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
- High level of computer skills including Microsoft office software (Excel & Word)
- Must be accurate and show attention to detail and working under pressure
- Good telephone and interpersonal skills
- Minimum 2 years Vehicle Sales Admin experience
Reference no: 93940