£22000 - £24000 Per year
Customer Service
Permanent,Full-time
Job Description
- Customer order processing through works order entry, provision of required artwork/drawings for newly raised works orders, sending of order confirmations to customer, stock management and any other part of the order registration process that may be required
- Raise board or factored orders as required via in-house manufacturing system, checking order have been received and acknowledged by suppliers
- Check all supplier order acknowledgements and if required amend relevant parts of the system
- Progress any late deliveries and provide updates to other departments as required
- Log all origination purchases and recharge information in order that costs can be reconciled to the accounts and customers are recharged as required and in a timely fashion
- Completion of goods receipts as required in a timely manner via in-house manufacturing system
- To generate customer sales invoices each week and ensure all are processed in line with specific customer requirements
- Manage both incoming and outgoing post as required
- General office duties including answering the telephone, office filing and archiving as required
- Assist with monitoring and resolving of supplier invoice queries raised by the finance team
- Assist with monitoring and resolving customer sales invoice queries raised with the finance team
Required Knowledge, Skills, and Abilities
- PC literate and complete understanding of Microsoft, knowledge
- Excellent interpersonal skills including strong verbal and written communication
- Able to prioritise and organise work load in order to meet tight deadlines and the ability to work under pressure
- The successful candidate will have experience of working in a busy and fast paced moving environment, have drive and determination to succeed
- Possess the ability to work independently and also as part of a team, a structured and professional approach is essential
- Attention to detail with proven analytical and business acumen and the ability to complete work to deadlines
Reference no: 93941