Job Description

• Ensure pension contributions are correctly processed within strict and tight specified deadlines under pressure.
• Maintain pension-related records for payments or deductions and where appropriate process complex manual calculations based on the above.
• Process opt-out and refund documentation related to Pensions accurately and within strict deadlines.
• Interpret both National and local Terms and Conditions of Service surrounding pensionable pay and refer any unknown or ambiguous areas and discuss with Pension Officer.
• Assist the Pension Officer with the monthly/weekly Auto Enrolment duties.
• Provide information to the Pension Officer/Pension Team Manager as required enabling the reconciliation of the pension records.
• Ensure pension information is clearly explained to employees and enquiries from employees are handled courteously and confidentially within agreed Departmental standards / response times.
• Ensure that queries relating to external agencies are dealt with promptly, courteously and effectively.
• Maintain confidentiality and security of information at all times.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Ensure all documentation is filed in accordance with departmental procedures and that stored material is in good condition and readily retrievable to respond to queries and for audit purposes.
• Complete pension record processing within the necessary timescales and in accordance with internal/external pension procedures.
• To be fully conversant with the effective utilization of the Pensions Online system, including data entry, system navigation and report generation.
• Validate all output from the monthly pension interface process to ensure all employees’ records have been updated.
• Process appropriate reports, schedules and documents and, if appropriate, print and distribute each payroll period.
• Undertake presentations at Trust inductions providing basic Pension information.
• Interpretation of Trust terms and conditions of employment relating pensions.
• Interpretation and application of statutory regulations regarding pensions.
• Undertaking on-going Data Cleanse activities in respect of Pensions.
• Effectively liaise with agencies and statutory bodies on all matters relating to the pension functions.
• Effectively liaise with Finance colleagues on all matters relating to the workplace pension schemes.
• Respond promptly and courteously to all correspondence and enquiries from individuals, statutory bodies and requests for information from Pensions, or other appropriate organizations.
• Participate effectively and promptly in the provision and analysis of accurate financial, statistical and management information.
• Advise managers and staff on local and national regulations, completion of pension documentation and employee’s pension membership.
• Provide information, excluding financial advice to employees on all matters related to pension contributions and the Pension Scheme, accurately, promptly and courteously.

TRAINING

• Maintain own compliance with the Trusts mandatory and statutory training requirements.
• Demonstrate activities in own area to new staff to support induction training.
• Develop skills and competencies of self through training and development activities, ensuring that progress is maintained and future needs identified and actioned.

Required Knowledge, Skills, and Abilities

• Educated to GSCE level and/or equivalent qualification and/or equivalent experience in similar administrator role
• NVQ Level 2 in Business Administration and/or equivalent qualification and/or work experience in an administrative role
• ECDL Qualification and/or equivalent level of qualifications and/or experience
• Previous Administration experience
• Knowledge of payroll & pension procedures
• Experience of using an electronic payroll system
• Experience of working in a customer service environment
• Knowledge of legislation applicable to payroll & pension Auto Enrolment
• Knowledge of NHS payroll & pension procedures and legislation
• Experience of processing NHS Pension forms
• Able to analyze data to investigate and resolve pension queries
• Excellent verbal and written communication skills with ability to provide accurate advice regarding pension processes
• Able to manage own workload and priorities to ensure payroll & pension deadlines are met
• Accurate data input requiring attention to detail and accuracy
• Computer literate including the use of Microsoft Office applications of Excel, Word and Outlook
• Excellent planning and organizational skills
• Able to work on own initiative, with minimum supervision and able to problem solve using own judgment
• Able to maintain strict confidentiality
• Confident to handle queries from all levels of staff
• Able to complete manual calculations correctly
• Excellent customer service skills with ability to build professional rapport with a wide range of stakeholders
• Resilient under pressure and able to work at pace to meet stretching deadlines
• Eager to learn and develop skills and knowledge
• Good team player and can demonstrate ability to work as an effective team member and work alone
• Adaptable to change