Register with Us
Client Services Administrator
  • United Kingdom - Manchester -
2 years ago
£ 18252 Per year
Administrator
Full Time
Job Description

The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management service, booking clients onto programmes or waiting lists, dealing with enquires and efficiently handling the associated administration. A high degree of confidentiality, sensitivity, discretion and tact is required.

The post-holder must have the ability to work in a systematic, logical and efficient manner, and to follow agreed processes accurately whilst being confident to operate with a degree of autonomy. They will have the ability to think on their feet to deal with enquiries and make day-to-day decisions without constant referral to their line manager who will be available to assist with more complicated issues and provide ongoing support.


Key responsibilities:

  • Provide full administrative and telephone support of the referrals coming into the MoreLife Weight Management Service
  • Conduct telephone conversations with potential participants on the MoreLife programme using active and empathetic listening skills to support client engagement (training will be given)
  • Create and send communications to Clients, referring agencies and healthcare professionals in line with agreed processes, and keep all records up to date using a variety of information management systems
  • Prepare data on the MoreLife programmes for operations team members
  • Receive and answer telephone enquiries in a professional and courteous manner, forwarding these to an appropriate member of the team for resolution if necessary
  • Use a range of IT systems to support all aspects of service delivery
  • Operate, and ensure maintenance of, basic office equipment, e.g. fax and photocopier machines
  • Work in line with MoreLife policies to support confidentiality, GDPR Compliance, Quality Assurance and service effectiveness
  • Ad hoc duties as and when required.
  • These duties may vary from day today.
  • Undertake any other duties that may be necessary, that are appropriate to the level/grade of the job.

Required Knowledge, Skills, and Abilities
  • High standard of education a minimum of 5 passes at GCSE level inclusive of Math and English
  • Experience of administrative work in a busy office environment, including information management of confidential data
  • Working/liaising with a wide range of people effectively with sensitivity and authority
  • Experience of using databases and information management systems in a customer-focused setting, including reporting and KPI management
  • Confident, able to take initiative and work effectively on multiple tasks without close supervision
  • Excellent organizational, coordinating and administration skills
  • Flexible and open to taking on new duties as the service develops
  • Highly motivated, able to work both independently and as part of a team with strong interpersonal skills
  • Must enjoy providing a support service, offering an effective point of contact for the service and dealing with clients in an empathetic and supportive manner
  • Able to network effectively and liaise with a wide range of people at different levels
  • Must be a good team player and able to negotiate workloads with other team members
  • Flexibility in distribution of working hours according to job requirements, with a willingness to work some evenings as part of a team
  • IT qualifications to RSA III or equivalent including Word processing/ spreadsheet/ database experience.
  • Experience of working in a healthcare setting
  • Experience of working with public sector partners
  • Knowledge of and empathy with the aims and philosophy of MoreLife and healthy lifestyle issues.
  • A knowledge of the local area, including relevant partners, stakeholders and potential referrers in primary and secondary care
  • All the essential and desirable criteria will be identified from the application form and at interview, a skills test may be applicable to identify skills

Reference no: 94081

Jobseeker

Are looking for job?
Apply now

Recruiter

Are you recruiting?
Post a job