Job Description
The role will provide administrative support and proactive telephone communication to deal with referrals coming into the MoreLife Weight Management service, booking clients onto programmes or waiting lists, dealing with enquires and efficiently handling the associated administration. A high degree of confidentiality, sensitivity, discretion and tact is required.
The post-holder must have the ability to work in a systematic, logical and efficient manner, and to follow agreed processes accurately whilst being confident to operate with a degree of autonomy. They will have the ability to think on their feet to deal with enquiries and make day-to-day decisions without constant referral to their line manager who will be available to assist with more complicated issues and provide ongoing support.
Key responsibilities:
- Provide full administrative and telephone support of the referrals coming into the MoreLife Weight Management Service
- Conduct telephone conversations with potential participants on the MoreLife programme using active and empathetic listening skills to support client engagement (training will be given)
- Create and send communications to Clients, referring agencies and healthcare professionals in line with agreed processes, and keep all records up to date using a variety of information management systems
- Prepare data on the MoreLife programmes for operations team members
- Receive and answer telephone enquiries in a professional and courteous manner, forwarding these to an appropriate member of the team for resolution if necessary
- Use a range of IT systems to support all aspects of service delivery
- Operate, and ensure maintenance of, basic office equipment, e.g. fax and photocopier machines
- Work in line with MoreLife policies to support confidentiality, GDPR Compliance, Quality Assurance and service effectiveness
- Ad hoc duties as and when required.
- These duties may vary from day today.
- Undertake any other duties that may be necessary, that are appropriate to the level/grade of the job.