Job Description

• To provide a high quality, comprehensive administrative service to the staff, ensuring effective administrative and communication systems are in place to support efficient service delivery.
• To welcome patients and visitors to the Unit.
• To deal with general enquiries from patients, relatives, other hospital staff and outside agencies, taking appropriate action where required.
• To arrange transport for patients as needed.
• To provide comprehensive advice to patients regarding appointments.
• To answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required.
• To book surgical clinic appointments.
• To record patient attendance on Medway, CRIS or Theatreman systems in an accurate and timely manner.
• To prepare patient admissions lists and theatre lists.
• To be responsible for scanning/filing relevant documentation into case notes after discharge.
• To update hospital case notes tracking systems, ensuring the location of case notes is accurately recorded at all times.
• To work as part of the multidisciplinary team, prompting effective communication.
• To maintain cleanliness in the work environment in line with Trust and local health and safety policies.
• To regularly review working practices and develop and implement new ways of working.

To identify areas for self-development and training within the Performance Planning and Development Review structure.

Required Knowledge, Skills, and Abilities