Job Description

As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.

You will build relationships with customers and understand their wider requirements in order to maximize sales growth. You will be in regular contact with our customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

• Get to know our product lines and services in order to make the most of all customer interactions in line with our values
• Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organize delivery times, and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

Required Knowledge, Skills, and Abilities