Job Description

To help to create an efficient and effective, friendly and courteous, day-to-day customer service / order processing department.

• Responsible for checking and identifying any errors made by the prescriber for the online orders.
• Responsible for entering orders immediately onto the computer system in an effective manner when the order is received.
• Responsible for making contact with service users and agreeing a convenient delivery / collection / service / test time. Responsible for scheduling and manifesting orders within set time frames.
• Responsible for organizing the daily dispatch print runs for the supervisor at the service Centre.
• Responsible for ensuring these runs are passed to the service Centre within time scales set.
• Responsible for answering daily calls in a courteous / friendly manner.
• Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution / outcome in all cases.
• Responsible for dealing with all queries and enquires
• Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service
• Responsible for maintaining and accounting of company stationery.
• Liaise with customer service supervisor and, if not available, the service Centre manager for shortages and inventory.
• Ensure that the fax machine / photocopier and printer are maintained with the appropriate paper and toner, and are functional.
• Responsible for the safekeeping of your own computer.
• Any problems must be reported to the customer service supervisor.

Required Knowledge, Skills, and Abilities

• Excellent communication skills are required to interact with internal staff, prescribers and service users.
• Experience in a busy Customer Service department
• Previous experience of administration, order processing and scheduling work loads
• You must be able to work off their own initiative as well as part of a team.
• Computer Literate with a good working knowledge of Word and Excel.
• Excellent telephone manner.
• Excellent organizational skills with a good eye for detail.