Job Description

You will be receive training and support to achieve clear competencies in a wide area of practice to allow you to develop your skills to set you in good stead for the rest of your career.
The successful applicant will be part of a motivated, forward thinking supportive team who pride themselves on delivering the highest quality evidence based interventions. The service is well supported by a team of admin staff who are integral to the functioning of the service.
Many of patients we serve will require orthotic treatment long term, the treatment they receive can make such a difference to their lives which makes this job a rewarding one. It can also be demanding due to the pace of work required, an ability to manage and priorities busy workload is essential.
Main duties include reception where you will meet and greet patients, making appointments and ensuring equipment is ready for each clinic, Ordering and processing of payments and goods is a large part of this post. You will need to be able to demonstrate accurate filing and office management practices.
The successful candidate will need to have good IT skills with the ability to work in Microsoft office programmes and other patient systems and databases. You will need to be friendly, helpful and demonstrate a professional attitude.
The post requires customer care skills as the post holder will often be the first point of contact for the department.

MAIN DUTIES

1. Ensure adherence to the Patient Administration Standard Operational Policy at all times.
2. Responsible for timely, accurate recording of referrals, appointments/contacts and patient information both manual and electronic in line with Data Quality protocol.
3. Responsible for processing referrals in accordance with clinical triage and KPI’s. Ensuring appointments are in line with the Therapies Access Policy, highlighting issues and taking corrective action where necessary.
4. Responsible for processing Private Patients request in line with department guidelines i.e. generating letter and liaising with General Office to ensure payment is received.
5. Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection Act, Caldicott and Freedom of Information policies.
6. Negotiate patient appointments, offering choice of dates/time whilst adhering to clinical requirements e.g. type of appointment, profession required.
7. Ensure patients are communicated with effectively in relation to their appointment via different means of communication i.e. telephone, letter, e-mail, text message etc.
8. Arrange transport and translation services where necessary.
9. Courteously and efficiently, receive all telephone enquiries from patients, careers, other professionals and external agencies in relation to appointments and general enquiries and in accordance with Trust Policy.
10. Provide general clerical duties including filing, scanning, photocopying.
11. Ordering and receipting goods. Including ward stock audits.
12. Responsible for receipting cash transactions.
13. Clinic prep – ensuring goods received/ in a timely manner for relevant clinic/patient appointment so as not to delay patients treatment. This may result in chasing orders and communicating with suppliers.
14. Ensure patient case notes and appropriate electronic systems are maintained to a high standard ensuring information entered is in line with the Trust’s data quality standards.

Required Knowledge, Skills, and Abilities