Job Description

We’re now looking for a Fixed Term Administrator to join our friendly team in Manchester to carry out appointment planning and general administration activities to support service delivery.

You’ll play a crucial role in utilizing IT systems to undertake appointment planning, allocating property repair and maintenance works to Evolve colleagues and external contractors, monitoring and updating records accurately and promptly for works completed.

You will liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required.

You will be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.

You’ll enjoy competitive pay, and a wide range of benefits, including:

• 20 days’ annual leave plus 8 UK bank holidays
• A defined contribution pension scheme
• Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)
• Access to wellbeing benefits, such as our Employee Assistance Programme, Staff Groups and The Workplace Trust
• Fantastic colleague discounts at a host of retailers

Required Knowledge, Skills, and Abilities

We’re looking for someone with previous experience of providing general administrative support and who can use Microsoft Word, PowerPoint, Excel and Outlook. You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You are customer focused and able to work under pressure to meet deadlines. It would be advantageous if you have previously worked within a social housing setting.