Job Description

You will be responsible for supporting one of the Business Areas in the company from an admin perspective, and you will be able to work closely with and shadow the HR Adviser for that Business Area, which will enable you to grow further. You will be working both in a team and individually in fast paced environment.

• We also offer the opportunity to study the professional CIPD qualification at a range of levels.
• You will start with a basic of 25 days annual leave per year, with extra office closure days at Christmas and the Bank Holidays on top.
• You will have a working week of 35 hours, with up to three days working from home per week.

To provide an effective and efficient customer service experience for managers and staff through the delivery of all employee lifecycle administration. This is inclusive of managing the administration of benefits schemes and, on occasion, leading first level meetings and supporting formal hearings.
To provide general administrative support including responding to items in shared mailboxes / the customer support ticket system.
To maintain the accuracy of HR databases ensuring they reflect the current status of employees and produce reports as required.

• Being trusted and reliable in assessment design and delivery
• Contributes positively to People Services having a reputation of providing a professional, right first time and customer focused service that is flexible to the changing needs of the business. Customer service delivery is consistent with our being seen as an ‘employer of choice’.
• Customers’ expectations are managed effectively and all queries are followed up in a timely and efficient manner meeting Service Level Agreements.
• Queries are investigated with advice sought, as appropriate, from People Group colleagues to ensure consistency and compliance with our policies and procedures.
• A comprehensive HR administration service is provided, using appropriate communication channels that are in line with Data Protection, confidentiality and ISMS requirements.
• Opportunities for process improvements are identified and implemented in liaison with key stakeholders.
• As and when required, provides confidential support to formal hearings (disciplinary, grievance, capability, absence) to ensure accurate notes of hearings are available to the appropriate stakeholders in line with policies and procedures.
• Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change.

Cash (finances)

• Ensuring sound financial management and a robust asset base
• Maintains the accuracy of HR databases which, in turn, enables accurate information for payroll and the production of key people metrics to inform corporate and divisional people plans and decision making.
• Ensures accurate information is available in respect of people costs associated with severance/ settlement approaches to inform commercial decisions.

Product and internal processes

• Delivering quality products and outcomes – as recognized by the customer
• Accurately delivers all aspects of the employee lifecycle administration including references, inductions, contracts of employment, contractual changes, family leave and terminations.
• Provides accurate information, as required, to other departments, e.g. Payroll, Pensions, IT for informed decision making.
• Produces accurate confidential correspondence as required using standardized documentation through the HR shared drive or HR databases, ensuring minimal errors and risk.
• Promotes the schemes, coordinates related activity such as the distribution of flu vouchers, coordinating health checks etc., maintains records of usage and responds to staff queries.
• Collates, produces and evaluates information and undertakes research tasks on topics identified, enabling continuous improvement of the People Services function and supports the delivery of the People Group plan.
• Produces documentation for organizational transformation initiatives, including the timely processing of settlement agreements and related invoices.
• Provides a smooth process for the teams concerned, including those staff who are displaced, and risk to the business is minimized.

People and culture

• Ensuring we have great people achieving their potential
• Participates in professional development, role-modelling continuous learning and knowledge sharing within own areas and across the organization to ensure continuous improvement and current thinking is utilized.

Technology

• Delivering demonstrably secure, reliable, agile and cost-effective systems
• Maintains accurate hard copy and electronic staff records, making full use of systems. Produces management information/reports as required to support the business in decision making and strategic planning.
• Keeps hard copy and electronic records, files, reports, and documentation secure, accurate and up-to-date.
• Ensures that files and documentation are accessible to appropriate People Group colleagues only, enabling them to work efficiently whilst minimizing risks to data protection through effective record management.

Required Knowledge, Skills, and Abilities

• Sound knowledge and understanding of office systems and procedures
• Sound knowledge and understanding of HR and organizational development including some knowledge of employer relations issues and consultative bodies
• Good standard of education including Math and English
• Minimum CIPD level 3 
• Proven organizational skills and ability to deliver to agreed timescales
• Good customer service skills in both written and oral enquiries
• Good keyboard skills including proficiency in Word, Excel, PowerPoint, and Outlook
• Ability to develop good working relationships with staff at all levels with excellent demonstrable interpersonal skills
• Ability to deal tactfully and discreetly with sensitive and confidential matters
• Displays attention to detail and accuracy in dealing with and processing information and filing (manual and electronic) 
• Experience of working in a busy office environment with deadlines
• Experience of a wide range of administration and customer service work 
• Experience of working in a customer service focused team
• Proven experience of implementing process improvements and maximizing the use of technology