Job Description

This is a really unique opportunity to join a forward thinking company who offer a competitive salary, excellent benefits package including generous annual leave and gym membership, have modern offices with onsite parking and a really friendly, sociable team!

Working Hours: Monday to Friday 08.30 to 17.00 with a 1-hour break

The Customer Service Coordinator is responsible for liaising with customers to confirm the successful delivery of their freight and to support in overcoming any issues. The successful candidate will develop good working relationships with customers, keeping in regular contact with them regarding the progress of their shipments, arrival of cargo into the UK and delivery dates. It will be vital to work closely and effectively with account handlers, maintaining constant contact to keep them advised of any changes or issues with their client’s deliveries. You will also send status reports throughout the process and chase and compile relevant haulier paperwork and distribute to clients in a timely manner before completing the job. You will ensure that all aspects of the delivery are recorded on the system. If issues with deliveries arise you will liaise with the appropriate parties to ensure that this is resolved as quickly as possible.

Required Knowledge, Skills, and Abilities

• The successful candidate will need to be a confident communicator, both by phone and via email
• Good customer service skills and experience
• Good level of skill and experience in Microsoft applications including Outlook, Word and Excel and general database use, including data input
• Analytical and accurate
• A good team player who will be willing to assist the operational team when required
• Excellent organizational skills
• Someone who enjoys a fast paced working environment and working under pressure
• The ability to manage your own workload efficiently and proactively
• Confidence in building and maintaining relationships with customers
• Resilience in the workplace