Job Description

The job includes but is not limited to:

• Chase all debts using telephone, e-mail and letter
• Launch all queries identified during the collection process, and chase for prompt resolution of the queries
• Maintain the customer notes on Dimensions so that all interested parties can see current account status
• Primary responsibility for sending routine customer correspondence, including monthly statements, chasing letters, final demands etc
• Build and maintain relationships to facilitate cash collections (both internal and external)

Required Knowledge, Skills, and Abilities

• Always communicates courteously and builds good working relationships with customers & internal office staff, whilst being persistent and robust in the collection of due monies
• Manage a high level of accuracy with administrative activities
• Work as a willing member of the team by sharing workloads and helping out where necessary and as time allows
• Is able to fully operate the credit control software
• Prioritises workloads to meet agreed deadlines
• Is able to fully operate email, documents and databases and to produce business quality reports and documentation when required
• Accurately completes all appropriate documentation and computer records