£ 273 Per week
Administrator
Apprenticeship
Job Description
- Dealing with all telephone calls that are received and advising them in a professional manor
- Liaising with Officers who make contact for advice
- Compiling prosecution files as soon as possible and liaising directly with the authority’s legal team
- Upon receiving updates from the council’s solicitor, inputting the data within the court outcome (e.g., Costs, Fine, Victim Surcharge)
- If administering any Waste related sites, to ensure that compliance is met and that all jobs are reported back to the client within 24 hours
- Abstracting any reported fly-tipped waste and plotting it on the respective sheet.
- Liaising with the Waste Inspection Team for updates to ensure the register is being updated throughout the day
- Investigating any evidence relayed back to you and closing Service Requests as and when required
- Consciously ensuring that any Reminder Letters relating to Duty of Care related offences are compiled
- Ensuring the Duty of Care register is kept up to date
- Liaising with the client with regards to any queries or updates
- On a monthly basis, conducting a complete audit of the sites
Required Knowledge, Skills, and Abilities
- Good telephone manner
- Computer literate
- Good communication skills
- Excellent use of spelling and grammar
- Excellent attention to detail
- Must be able to work under pressure
- Trustworthy
- Team player
- Need to be punctual and reliable
- Mature attitude
- Discreet and confidential
- Assertive
- Professional
- Confident
- Excellent communication skills are required both written and spoken
- Excellent time management skills
- Any previous experience in a customer service role would be beneficial
- Ability to work under pressure, independently or as part of a team and on own initiative to carry out the enforcement role
- Ability to have a clear understanding of GDPR and confidentiality
Reference no: 94297