Job Description

The post holder will provide a wide range of administrative and clerical duties to the ward/ unit staff. They will be responsible for the safe keeping and availability of all clinical records relating to patients and the smooth running of the department office. They will also provide general assistance to the Unit manager.

Main duties

• General clerical duties as required within the department.
• Ensure patient case notes are available, maintained and up to date.
• Data input on the Patient Administration System (PAS), in line with Trust procedures and policies.
• Commitment to providing a high-quality patient focused service
• Provide general non-clinical advice, information, and guidance of ancillary services directly to patients, clients, relatives, and careers.
• Deliver and collect patient’s case notes, and if applicable x-rays, and investigations results from various locations throughout the hospital.
• Accurately file reports, notes & results efficiently.
• Participate in any new directions, which ensure smooth running of the service.
• Ensure all ordering for the unit is completed timely whilst always considering the financial impact on the unit.
• To attend and support one to one appraisal meetings
• To accurately process, record, store and maintain patient information on the relevant in-house IT systems.
• To accurately organize and communicate to patient using appropriate means
• Ability to maintain confidentiality and apply data protection principles
• To provide typing and photocopying support within the Wolstenholme team

Required Knowledge, Skills, and Abilities

• English Language GCSE ( or equivalent) C or above
• Math GCSE (or Equivalent) C or above
• I.T GCSE (or Equivalent) C or above
• Previous Experience using IT applications I.E Microsoft
• Previous Experience with NHS systems
• Previous Experience of Ward clerk/Receptionist