Job Description

You keep customers engaged by leading briefings and workshops that showcase how company and third-party technology and services can help them build success. With the help of customer relationship management tools, you plan and forecast business performance through account management, pipeline building, and opportunity management. You develop account plans to start and expand adoption of solutions across our ecosystem — and deepen adoption within an organization. To ensure compliance with policies and procedures, you maintain a deep understanding of all retail business programs and offerings.

Working closely with store leadership, you assess accounts’ individual needs and work to support the transition of those accounts to the team that will best meet the customer’s specific needs. Discover even more benefits of doing what you love. You can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy our stock at a discount — both offer everyone the chance to share in the company’s success. You’ll discover many more benefits of working, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on our products. 

Required Knowledge, Skills, and Abilities

• At least three years of success and high performance in sales of technology or business solutions, or equivalent.
• Proven ability to take a personalized, solution-based approach to customer needs.
• Advanced consultative expertise in Apple and third-party solutions, mobility adoption, and business transformation.
• You possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges.
• You have excellent listening, influencing, negotiation, and interpersonal skills to establish positive relationships with customers, as well as within Apple and our team.
• You have extraordinary written and verbal communication skills, in person and on the phone.
• You can work effectively with business owners and executives across all organizational levels.
• You have a proven ability to connect with people, manage processes efficiently, and prioritize without sacrificing the customer experience.
• You can adapt in a dynamic, ever-changing retail environment.