Job Description

You will be required to work in the Sales Process providing sales support to customers and deliver a first-class level of service to ensure maximum customer satisfaction.

• Managing incoming customer enquiries by telephone and email
• Managing tasks where support is required from other processes
• Processing purchase orders & received
• Completing daily reports
• Owning and managing customer accounts including database maintenance
• Preparing and delivering part-numbered quotations in a timely manner (within 24hrs).
• Being involved in closing and winning business
• Supporting customers with logistical requests/questions.
• Recognition and logging of customer dissatisfaction and being able to support through to close-out.
• Prioritizing workload and self-manage activities
• Promoting & working within our Digital Sales platform
• Collaborating Work with all teams/departments to develop and improve customer performance
• Working to the company Quality Assurance Procedures
• Enhancing product knowledge via formal training, on-the-job training, and e-learning
• Actively participating in the utilization of salesforce.com/SAP for the purpose of co-operation and collaboration of business opportunities
• Assisting with any other sales duties as required

Benefits

• The security of working for an international family-owned company
• Competitive salary
• Wide range of training opportunities
• Flexible working
• Excellent pension scheme

Required Knowledge, Skills, and Abilities

• Educated to GCSE standard or equivalent including English and Math A-D
• Previous work experience in administration is advantageous but not essential.
• Customer Service experience (minimum 6 months)
• SAP experience is essential
• Excellent communication skills and telephone/digital (Skype/GoTo/Microsoft Teams etc.) manner
• Excellent interpersonal skills with a high regard for exceptional customer service
• Commit to practicing positive behaviors with customers and colleagues; be realistic, be there, build trust, think ahead, communicate, and make their day.
• Self-motivated with a positive attitude
• Able to multi-task and work under pressure
• Able to work as a team member and as an individual
• Priorities and organize own workload
• Empowerment – able to take ownership
• Consultative selling approach with questioning techniques
• Computer literate