Job Description

You’ll talk to the customer to help them understand the legislation, and explain the payment options available to allow them to continue watching live TV and catch-up streaming services. On rare occasions, where necessary, you’ll conduct an interview under caution. You’ll keep track of all visits conducted and make sure paperwork is completed in a timely and accurate manner.

You’ll be working a 36.5 hour week on a flexible shift pattern , with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend. We’re also open to those who are seeking part time work; however, you’ll need to commit to a minimum of 30 hours per week.

What’s in it for you?

• 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Required Knowledge, Skills, and Abilities

• It’s essential that you have a full UK Driving License and access to your own a car, with at least a year of driving experience.
• You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.