Job Description

To enhance the customer experience and reputation of company by effective supervision of the team in accordance with the client service level agreement and company standards & procedures. This will include the supervision of the team, all third-party subcontractors and any supply chain partners that are used to support the contractual output.

Key responsibilities

• To carry out general and clinical cleaning duties required under the contract service level agreement as required by your line manager
• To understand the contractual service level agreements and ensure the delivery and quality of the operation are in accordance with this requirement and in line with company procedures
• To promote a safety culture that operates in accordance with company and client Health & Safety procedures at all times
• To ensure that any health & safety hazards, issues, near misses & accidents are reported to your manager at the earliest opportunity
• Cleaning duties are physical activities which will include daily or weekly manual handling tasks and will involve using a variety of different cleaning equipment in line with health & safety training
• To maintain a clean, safe & hygienic working environment at all times
• To work with your line manager to ensure the policies, procedures and controlled documents are up to date and implemented correctly in your area including service procedures
• To conduct regular quality audits and checks to ensure quality & productivity standards are achieved
• Recruit, train and develop the team to ensure they have the required skills to do their jobs safely and well
• To supervise any third-party suppliers or contractors to ensure they meet or exceed the agreed service level agreements e.g. waste, laundry, tailoring and pest control
• To engage the team to achieve their performance targets through regular team meetings and performance reviews
• To supervise the team in line with company procedures including conducting return to work interviews and disciplinary investigations as appropriate
• To complete rotas, timesheets, wages & other paperwork as required ensuring that cleaning schedules are in line with the requirements of the operation
• Control costs within your area e.g. labor, equipment & stock levels to ensure they are delivered within the agreed budget
• To comply with any reasonable requests made by your line manager
• To work flexibly and attend off site meetings and training courses as required
• To role model the company Way behaviors at all times to colleagues, customers & clients

Required Knowledge, Skills, and Abilities

• Knowledge of Health & Safety legislation including COSHH
• Committed to high levels of customer care
• Able to speak & understand English
• Good numerical and written skills
• Good people management and communication skills
• A minimum of 6 months experience working in a commercial cleaning environment
• IT literate
• Able to work flexibly in line with business requirements including attending off site meetings
• Educated to a minimum of NVQ level 2 or equivalent