Job Description

Do you want to use your excellent customer service skills in a positive role where you can make a difference in your community?

We are seeking a Customer Service Advisor to work within our housing team providing frontline services to our customers, potential customers, and colleagues. You will promote values and engage in a culture of high-quality customer care, responding positively, kindly and with empathy to our broad range of customers.

You will proactively manage customers' maintenance issues, seeing calls through from initial contact, to scheduling repairs and collecting feedback.

If you’re looking to develop your career and would like the opportunity to work in a team that prides itself on good customer service and finding solutions, then we want to hear from you.

Required Knowledge, Skills, and Abilities

• Give accurate information and advice on a wide range of queries, including those associated with tenancies, rent, moving home, neighbourhoods, maintenance of homes, and customer engagement.
• Proactively manage initial concerns and feedback to prevent escalation of complaints and to identify areas for learning and improvement.
• Communicate effectively with customers to try and diagnose minor maintenance issues in their homes, give advice and information about maintaining a healthy home, and support them to use self-help methods where possible.
• Book appointments for our internal and external contractors to complete the work, ensuring that work is effectively scheduled, and the use of the available resources is optimised.

We are looking for someone ambitious, who is committed to providing the best possible service to customers, while treating people with respect, celebrating, and valuing diversity, and promoting equality and inclusion.

In return, we offer a positive and supportive working environment with excellent opportunities for professional and personal development.