Job Description

The key focus of this role is to follow a customer-centric culture by ensuring the company's customers have the best possible experience of the products and service and transform them into customers for life. The Customer Care Administrator will ensure that the company is always responsive to customers, understand their needs and where possible exceed their expectations.

• Understanding customer needs, through dialogue with customers and through continual analysis of the customer journey, and making recommendations for improvement where needed
• Dealing with customer communications via phone, email and live chat.
• Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
• Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated
• Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.
• Assisting in the building of processes and skills within the team
• General administrative tasks

Required Knowledge, Skills, and Abilities

• Relevant customer service experience gained in an office or a strong academic background with accompanying customer service experience gained in retail/hospitality etc.
• Proficient in MS Software suite
• You will have excellent communication skills and can handle different types of customer query, including complex queries and complaints.
• You are pragmatic, positive, and able to adapt to change.
• You're a team player, able to work with both members of your own department and with other teams while maintaining your focus on the customer.
• You can take feedback to ensure you optimise your opportunity for development