£18525 - £20000 Per year
Customer Service
Permanent,Full-time
Job Description
Here’s what you’ll be doing…
- Welcoming our lovely customers to the Store.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
- You’ll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community.
Required Knowledge, Skills, and Abilities
To be successful you’ll need to bring…
- Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up and coming technology news.
Reference no: 94417