Job Description

Leading and managing the customer service department and customer care strategy, you will take the lead on escalated issues and complaints. Manage and monitor subcontractors progress and performance and hold regular meetings. Schedule and oversee thorough and quality plot inspections between the construction and sales teams, to ensure a high-quality product is signed off and handed over to customers in order to receive positive feedback!

As well as the day-to-day management of a busy department mainly relating to customer defects, finding solutions and reducing the amount of defects and response rate across sites, you will guide and mentor your team. The department consists of a team of 6 staff approx both in the office and out on site.

Required Knowledge, Skills, and Abilities

• Proven background working for a housing developer or housing contractor in a customer service supervisor or management role
• Excellent understanding of NHBC guidelines, tolerances, and defects
• H & S knowledge and up to date on legislation
• Good knowledge of the construction builds processes
• Clear communication able to manage, guide and support others
• Excellent IT and reporting skills