Customer Service
Permanent,Full-time
Job Description
- Answer incoming calls and also respond to cases via email
- Dealing directly with customer queries and fault requests, providing accurate information
- Log information on calls received and maintain detailed and accurate records
- Provide product information, replacements and replacement parts
- Operate a variety of standard office machines including a personal computer
- Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
- Any other tasks deemed by the Company to be necessary for the successful completion of the role
Required Knowledge, Skills, and Abilities
- Excellent telephone manner
- Ability to remain calm under pressure
- Ability to negotiate workloads and a good time manager
- Ability to work on own initiative and still remain part of the team
- Computer literate
- Communication and problem-solving skills
- Social media experience handling complaints and queries
- Confident individual with customer service experience, preferably in an online retail environment
Reference no: 94426