Job Description
Responsible for taking customer orders, dealing with queries and working closely with all colleagues and teams to deliver an exceptional customer service to contribute to the growth of the company. On a day to day basis, your duties will include: Receive all incoming contact from customers - phone calls, email, social media messaging including live chat Researching and responding to queries, and taking and keying in orders to the system to ensure the customer receives an excellent service. Investigate and resolve any customer issues in the most efficient way possible, to ensure excellent service levels, escalating where needed. Gain a clear understanding of customer requirements and expectations in order to recommend specific products and solutions and secure new and repeat sales. Develop and maintain an in-depth knowledge of the companys full product range in order to supply customers with accurate and appropriate information.
Required Knowledge, Skills, and Abilities
Excellent customer service skills Experience in a previous customer services role Ability to build and maintain excellent customers relationships Good IT skills (including Microsoft office packages such as Outlook, Word and Excel) Ability to use all media (telephone, print, email, social media, internet) to provide information to customers Excellent telephone manner with first class communication skills A genuine desire to help customers to develop their businesses
Reference no: 94427