Job Description

• Deliver sustained growth and profitability through operational effectiveness and service excellence
• Meet and exceed the expectations of customers through the delivery of service and product excellence according to the prescribed operating model
• Create a collaborative sharing workforce ensure optimal use and to meet both customer requirements and business demands
• Understanding and practical knowledge of all working practices (on hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc)
• Manage and develop Partnered Services “Process Bible” for all Hire Desk Controllers
• Make recommendations for new and existing processes to be implemented or reviewed
• Create and implement a standard communication plan for process change
• Drive process improvements aligned with desired customer outcomes, when required
• Personal responsibility for continuous development by actively participating in the ongoing training programme
• Ensure department compliance to implemented processes
• Managing and resolving customer and supplier approvals
• Responsible for dealing with and resolving customer queries in a timely and professional manner by engaging with internal and external stakeholders (Speedy and Partners) to ensure issues are dealt with efficiently and in line with department processes
• Responsible for the reduction of customer and supplier credits and minimising customer and supplier invoice queries
• Other duties as required to include out of hours response and key holding

• Ability to build lasting relationships
• Base knowledge of all plant, equipment and services
• Innovative approach to problem solving
• Good commercial acumen
• Excellent administration skills
• Process driven
• Ability to work under pressure

Required Knowledge, Skills, and Abilities