Job Description
* To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
* To have a clear and personable telephone manner.
*Take ownership of solving customer issues through pro-active customer service.
* To promote the sale of LWC Drinks own brand products
* To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
* Building relationships with weekly telesales customers, being a regular point of contact
* The ability to up sell certain products
* Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
* Plan calls and target GAP's in supply using relevant systems.
Required Knowledge, Skills, and Abilities
* Excellent Customer Service Skills
* Use of Microsoft Excel for spreadsheets and records
* Ability to use the trinity system
* Good team work skills
* Good communication and relationship building skills
* Good product knowledge
Reference no: 94430