£25000 - £28000 Per year
Customer Service
Permanent,Full-time
Job Description
- Able take calls from customers to ensure these are dealt with in a friendly and professional manner.
- Answer queries relating to customer details and orders.
- Input customer orders accurately onto on the CRM system
- Provide product ordering information and assist customers with floor plans and quantity calculations.
- Respond and resolve customer queries or complaints and log onto the system all relevant communication to customers.
- Liaise with the warehouse, carriers with reference to distribution.
- Conduct daily administration/correspondence generated from proformas, invoices and distribution documentation.
- Work as part of a team, whilst also be able to use your own initiative.
Required Knowledge, Skills, and Abilities
- You will be enthusiastic and a strong team player.
- Possess accurate data entry skills and proven customer service/sales order processing experience.
- Good MS Office and CRM skills (training will be given on in-house systems, any CAD skills would be an advantage)
Reference no: 94432