Customer Service
Permanent,Full-time
Job Description
- To assist in the day-to-day management of defect volumes ensuring that net progress on defect volumes is maintained
- To create and review reports, looking for opportunities to improve customer service and internal process. Accessing and learning a number of systems to extract information that will provide insight to the Head of Customer Service.
- Management of subcontractor details, team guides, Health and Safety records, training and information, to provide constant support to the customer service team
- To assist in the management and control of NHBC cases and reporting
- To assist, as required, with chasing key contractors for updates on outstanding and completed jobs and ensuring the system is updated accordingly
- To organise meetings, appointments and team events as required, contacting 3rd parties to gain availability and acceptance. Preparing meeting information and collating minutes.
- Carry out general administrative duties as required
- Ensure you have read the Company's health and safety policies and procedures observe them at all times.
- Reporting any accidents or near misses immediately to your manager and record them in the accident book.
- Attends all health and safety training as required by the Company
Required Knowledge, Skills, and Abilities
- Competitive basic salary and annual bonus
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance - 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more…
Reference no: 94433